Delivery & Collection

Fast delivery. Free collection.

Everything you need to know about dispatch, delivery, tracking and collecting your order from TYGA Store. Always Free UK Delivery on all orders.

2PM
Order before 2pm Monday to Friday for same-working-day dispatch on eligible orders.
UK Delivery

Simple delivery options.

Fast and affordable delivery throughout the United Kingdom, including a free standard delivery option on eligible orders.

Standard

Standard UK Delivery

FREE
Normally 2–3 working days
Faster

UK Express Delivery

£2.50
FREE on orders of £15 or more
Normally next working day
Cambridge

Free Collection

FREE
Collect from our Cambridge location when available
The delivery services available for your address will be shown at checkout. Some remote, offshore or otherwise restricted postcodes may have different services or delivery times depending on carrier availability.

Delivery estimates

Delivery times shown on our website are estimates unless we expressly state that a delivery date is guaranteed.

Estimated delivery times begin from dispatch. Delivery may occasionally be affected by carrier delays, severe weather, industrial action or other events outside our reasonable control.

If your order is particularly urgent or required for a specific date, please contact us before ordering so we can advise on the most appropriate delivery option.

Responsibility for deliveries

For consumer orders, we remain responsible for the goods until they are delivered into your physical possession, or into the possession of another person you have identified to receive them.

Nothing on this page affects your statutory rights relating to delivery.

Dispatch
2PM
Order before 2pm Monday to Friday for normal same-working-day dispatch.

When will my order leave?

Orders placed before 2pm Monday to Friday are normally dispatched the same working day.

Orders placed after 2pm, at weekends or on UK Bank Holidays will normally be dispatched on the next working day.

During particularly busy periods, including certain festive periods, dispatch may occasionally take longer. Where there is a significant delay affecting your order, we will take reasonable steps to keep you informed.

Incorrect or incomplete delivery addresses

Please check your delivery address carefully before submitting your order.

If you notice an error shortly after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment.

If a parcel is returned to us because an incorrect or incomplete address was supplied, the recipient refused the parcel or the parcel was not collected, we may ask you to pay reasonable additional postage costs before it is sent again.

Tracking

Keep an eye on your order.

Where tracking is available, we'll provide the details once your parcel has been dispatched.

Tracking your parcel

Where tracking is available, your tracking information will be provided after your order has been dispatched.

Tracking information may take a short time to update after the parcel has first been handed to the carrier.

If your order hasn't arrived

If your order has not arrived within the expected delivery period, please check your tracking information first.

If you still need assistance, contact us and we will investigate suspected loss or delivery issues with the relevant carrier where necessary.

If you believe a parcel has been lost, damaged or incorrectly delivered, please let us know so we can investigate.

Free Cambridge Collection

Pick it up from us.

You can choose our FREE Cambridge Collection option at checkout where available.

There is no charge for collecting your order.

We aim to prepare eligible orders for collection on the same working day, but please wait until we confirm that your order is ready before travelling to collect it.

Collection address
TYGA Store
Unit S12 The Saxon Building
London Road
Pampisford
Cambridge
CB22 3FJ
Get directions →
International

Shipping beyond the UK.

We offer tracked international delivery to selected European and worldwide destinations. Available services and charges are shown at checkout.

European Delivery

From £15
Normally 3–7 working days

Our standard £15 European delivery rate applies to eligible parcels weighing less than 2kg and to destinations for which that service is available. International orders may require up to one additional working day for packing, customs documentation or other export processing.

Worldwide Delivery

From £25
Normally 3–14 working days

Our standard £25 worldwide delivery rate applies to eligible parcels weighing less than 2kg and to destinations for which that service is available. Larger, heavier or otherwise restricted orders may have a different shipping charge.

Customs, duties and taxes

International shipments may be subject to customs declarations, import duties, VAT, sales taxes, handling fees or other charges imposed by the destination country.

Unless checkout expressly states that duties and import taxes are included, these charges are not included in our delivery charge and are the responsibility of the recipient.

Customs clearance may occasionally delay an international delivery. Estimated international delivery times therefore exclude delays caused by customs authorities.

If an international parcel is refused or returned because the recipient does not pay applicable import charges, we may deduct reasonable return shipping, carrier or customs costs from any refund where permitted by law.

Product & customs information

For international shipments, we provide customs information relating to the products being shipped where required, including product descriptions, values, countries of origin and applicable Harmonised System (HS) codes.

The country of origin refers to the country in which a product was manufactured or underwent the relevant production process and does not necessarily correspond to the country from which the order is dispatched.

Heavy, oversized or restricted products

Some products may be subject to additional delivery restrictions because of their weight, dimensions, contents or destination.

Where a standard delivery rate does not apply, any available alternative delivery charge will normally be shown at checkout. If we are unable to offer an automated delivery rate for a particular order, please contact us before placing the order.

International delivery estimates

International delivery times are estimates and can be affected by local carriers, customs processing or events outside our reasonable control.

The services, prices and estimated delivery times available for your particular destination will be displayed at checkout.

Delivery Help

Need help with a delivery?

If you have a question about delivery, collection or an existing shipment, our team is here to help. If your parcel is already on the way, please check your tracking information first as this will normally provide the latest available update.

Contact us →