FAQ's

Frequently asked questions

Do you offer free UK delivery?

Yes. We offer free standard UK delivery on all orders and fast & free UK express delivery when you spend £15. Other delivery options may also be available at checkout depending on your order and delivery address.

How quickly will my order be dispatched?

We aim to dispatch orders as quickly as possible. Orders are processed during our normal working days - Monday to Saturday. Orders placed before 2pm are normally dispatched on the same working day. You’ll receive a confirmation once your order has been dispatched.

How can I track my order?

Your tracking details will be sent to you once your order has been dispatched. You can use these details to follow the progress of your delivery.

Can I collect my order?

Yes. We offer free collection from our Cambridge location on eligible orders. Select the collection option at checkout where available. We’ll let you know when your order is ready before you travel to collect it.

Do you offer next-day or express delivery?

Yes, and it's free when you spend £15 or more! For orders below £15 we offer free standard delivery or an upgrade option at a low cost.

What is your returns policy?

We offer a 30-day return period. If you change your mind, you can request a return within 30 days of receiving your order, subject to our returns policy and any applicable exclusions.

How do I return an item?

You can request a return easily through your orders section.

Can I change or cancel my order?

You can easily request a cancellation of your order before it's been dispatched in your accounts section. To make changes to your order, please get in touch or cancel your order and place a new one.

What should I do if my item arrives damaged, faulty or incorrect?

Please contact us as soon as possible with your order number and details of the issue. Photos may be requested to help us investigate. We’ll work with you to resolve the problem as quickly as possible.

Can I change my delivery address after placing an order?

For security and fraud-prevention reasons, we’re unable to change the delivery address once an order has been processed. If you need to use a different address, we recommend requesting a cancellation and placing a new order with the correct delivery details.

What happens if my order hasn't arrived?

Delivery dates are estimates and occasional carrier delays can occur. If your order has not arrived within the expected timeframe, check your tracking information first and then contact us with your order number if you need further assistance.

Are your prices inclusive of VAT?

Where VAT applies, our website displays pricing in accordance with the applicable UK tax requirements. All prices show are inclusive of VAT unless otherwise stated. A VAT invoice or order documentation will be provided where applicable.

Is TYGA Store a UK company?

Yes. TYGA Store is operated by AMZ Cambridge Limited, a UK-based company. We dispatch orders from the UK and provide UK-based customer support.

How can I contact TYGA Store?

You can contact our customer service team through the contact details shown on our website. Please include your order number when contacting us about an existing order so we can assist you more quickly.

Do you sell to businesses and organisations?

Yes. Many of our products are suitable for businesses, workplaces and organisations. If you require larger quantities or have a specific purchasing requirement, please contact us and our team will be happy to assist.