Terms of service

Last updated: August 20, 2026

Overview

These Terms of Service ("Terms") govern your use of the TYGA Store website and any purchases made through it.

TYGA Store is a trading name of AMZ Cambridge Limited, a company registered in England and Wales under company number 12357467, with its registered office at Unit S12 The Saxon Building, London Road, Pampisford, Cambridge, CB22 3FJ, United Kingdom ("TYGA Store", "we", "us" or "our").

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you (the "Services").

By accessing our website, placing an order or otherwise using the Services, you agree to these Terms together with any policies referred to in them, including our Privacy Policy and Returns & Refunds Policy.

Nothing in these Terms affects any statutory rights that you have as a consumer which cannot lawfully be excluded or restricted.

1. About You and Your Account

You must provide accurate, current and complete information when placing an order or using our Services.

Where customer account functionality is available, you are responsible for ensuring that access to your email account and any authentication codes or account credentials used to access your customer account remain secure.

You must not use another person's details, payment method or account without their permission.

2. Consumer and Business Customers

For the purposes of these Terms, a Consumer is an individual acting wholly or mainly for purposes outside their trade, business, craft or profession.

A Business Customer is any person or organisation purchasing wholly or mainly for business, commercial, professional, trade or resale purposes. This includes companies, partnerships, organisations and sole traders purchasing primarily for their business.

Certain provisions of these Terms apply differently to Consumers and Business Customers. Where this is the case, this will be stated expressly.

3. Products and Product Information

We take reasonable care to ensure that product descriptions, images, specifications, dimensions, colours, pack quantities and other information displayed on our website are accurate.

However, product appearance may vary slightly from photographs because of lighting, manufacturing tolerances, product improvements, packaging changes, screen settings or other reasonable variations.

Where dimensions, weights or measurements are stated as approximate, reasonable manufacturing tolerances may apply.

We may update product specifications, packaging or appearance from time to time provided that such changes do not materially reduce the product's essential functionality or cause the product to cease to conform to its description.

We reserve the right to discontinue products or limit the quantity available for purchase.

4. Placing an Order

When you submit an order through our website, you are making an offer to purchase the products in that order.

An automated order acknowledgement or payment confirmation does not necessarily constitute our acceptance of your order.

Unless we expressly state otherwise, a contract between you and us is formed when we accept your order and begin fulfilment or dispatch the relevant products.

Payment may be authorised or collected before an order is formally accepted. If we decline or cancel an order after payment has been taken, we will refund the amount due to the original payment method.

We may decline or cancel an order where reasonably necessary, including where:

• the product is unavailable;
• there is an obvious pricing, stock or product information error;
• we are unable to obtain payment authorisation;
• we reasonably suspect fraud, misuse or unauthorised purchasing;
• delivery restrictions prevent us from fulfilling the order;
• the quantity ordered exceeds reasonable retail quantities or available stock;
• the order breaches these Terms; or
• we are otherwise unable to fulfil the order.

If we cancel an order, we will notify you using the contact information supplied with your order and refund any amount due.

5. Cancellations

Where available, you may submit a cancellation request through your customer account before an order has been fulfilled.

Submitting a cancellation request does not guarantee that an order can be cancelled. Orders are often processed quickly and may already have been picked, packed, allocated or dispatched before we are able to review the request.

If we are able to approve your cancellation before dispatch, we will cancel the relevant item or order and arrange the appropriate refund.

If an order has already been dispatched, you may instead be able to return it after delivery in accordance with our Returns & Refunds Policy.

For Consumers, this pre-dispatch cancellation facility is additional to and does not replace any statutory cancellation rights that may apply to distance contracts.

6. Prices and VAT

Prices displayed to Consumers on our website include VAT where applicable unless expressly stated otherwise.

Delivery charges and any other applicable charges will be shown before you complete your order.

Where we provide a separate Business Customer, wholesale or trade quotation, prices may be stated excluding VAT where this is clearly indicated.

We may change prices at any time, but changes will not normally affect orders that we have already accepted.

If a product has been listed at an obviously incorrect price due to a technical, administrative or other genuine error, we are not obliged to supply it at that incorrect price where the pricing error should reasonably have been apparent. We may contact you to offer the product at the correct price or cancel the affected item and provide a refund.

7. Payment

You must use a valid payment method that you are authorised to use.

Payments are processed securely by Shopify and/or the applicable payment provider.

You agree to pay all amounts due in connection with your order.

Unless separate credit or trade payment terms have expressly been agreed with us in writing, payment is required at the time of ordering.

Where separate Business Customer credit terms are agreed, payment must be made in accordance with those agreed terms.

8. Delivery

We will deliver products to the delivery address provided with your order.

You are responsible for ensuring that the delivery information supplied to us is complete and accurate.

Delivery dates and times displayed on our website are estimates unless we expressly agree that a particular delivery date is guaranteed.

We are not responsible for delays caused by events outside our reasonable control, although this does not affect any statutory rights you may have in relation to delayed delivery.

If we become aware of a significant delay, we will take reasonable steps to keep you informed where appropriate.

9. Risk and Ownership of Goods

For Consumers: risk of loss or damage to the goods remains with us until the goods come into your physical possession, or the physical possession of a person identified by you to receive them.

An exception may apply where you independently arrange your own carrier and that carrier was not offered by us, in which case risk may pass when the goods are delivered to that carrier as permitted by law.

For Business Customers: unless otherwise agreed in writing, risk in the goods passes to you upon delivery to the delivery address or collection by you or your nominated carrier.

Ownership of goods does not pass to a Business Customer until we have received payment in full for those goods and all other sums immediately due to us in respect of the relevant transaction.

10. Failed Delivery and Incorrect Addresses

If an order cannot be delivered because you supplied an incorrect or incomplete address, failed to collect the parcel or otherwise failed to take delivery, the parcel may be returned to us.

Where permitted by law, we may require payment of reasonable additional delivery costs before resending the order.

Any refund following an unsuccessful delivery will be handled in accordance with applicable law and our Returns & Refunds Policy.

11. International Orders

Where we offer delivery outside the United Kingdom, the recipient may be responsible for customs duties, import VAT, local taxes, clearance charges or other fees imposed by the destination country unless we expressly state that these charges are included.

You are responsible for complying with import restrictions applicable in the destination country.

12. Returns and Refunds

Returns, refunds, faulty products, change-of-mind returns and statutory cancellation rights are governed by our Returns & Refunds Policy, which forms part of these Terms.

Nothing in our Returns & Refunds Policy or these Terms affects statutory rights that cannot lawfully be excluded.

13. Consumer Statutory Rights

If you are a Consumer, products supplied by us must comply with applicable UK consumer law.

This includes statutory requirements concerning matters such as satisfactory quality, fitness for purpose and conformity with description where applicable.

Nothing in these Terms seeks to exclude or restrict these statutory rights.

14. Business, Trade, Wholesale and Resale Orders

This section applies to Business Customers purchasing goods wholly or mainly for business, trade, professional, wholesale, commercial or resale purposes.

Consumer cooling-off rights and our extended 30-day consumer change-of-mind return policy do not apply to Business Customers unless we expressly agree otherwise in writing.

Bulk, wholesale, trade, special-order and high-volume orders may involve stock being reserved, procured, manufactured, imported, allocated or prepared specifically to fulfil the order.

A Business Customer may request cancellation before fulfilment, but we are not required to accept a change-of-mind cancellation where the order has already entered processing or where we have incurred costs or commitments in fulfilling the order.

In particular, we may refuse cancellation of a Business Customer order where:

• stock has been specifically ordered, imported or procured for the customer;
• goods have been manufactured, customised or packaged specifically for the order;
• stock has been allocated or removed from general sale;
• the order has entered picking, packing or dispatch;
• supplier or freight commitments have already been made; or
• we would otherwise incur loss or unrecoverable costs as a result of the cancellation.

Bulk, trade, wholesale and high-volume purchases are non-returnable for change of mind unless we agree to the return in writing.

Where we agree to accept a discretionary Business Customer return, the goods must be unused, complete, undamaged and in fully resaleable condition, with original packaging where applicable.

The Business Customer will be responsible for return carriage and, where reasonable and permitted by law, we may deduct direct handling, inspection, administration, restocking, freight or other reasonable costs associated with the return.

15. Inspection of Business Orders

Business Customers should inspect goods promptly following delivery.

Any visible shortage, transit damage, incorrect goods or other apparent issue should be reported to us as soon as reasonably practicable after delivery, together with reasonable supporting information where requested.

Failure to notify us promptly may affect our ability to investigate a carrier claim or establish how damage occurred, but nothing in this provision excludes liability that cannot lawfully be excluded.

16. Business Customer Product Terms

For Business Customers, goods are supplied subject to the applicable provisions of the Sale of Goods Act 1979 and any other rights or obligations which apply and cannot lawfully be excluded.

Where a Business Customer informs us of a particular specialist or commercial purpose before purchasing, the customer is responsible for ensuring that the relevant requirements have been communicated clearly to us.

Unless we expressly confirm otherwise in writing, product descriptions do not constitute a guarantee that a product is suitable for a customer's particular specialist process, application, regulatory environment or intended resale market.

17. Business Customer Liability

This section applies only to Business Customers.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or restricted.

Subject to the above and to the fullest extent permitted by law, we will not be liable to a Business Customer for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of anticipated savings;
• loss of goodwill;
• loss of business opportunity;
• loss arising from interruption to business; or
• indirect or consequential loss.

Subject to any liability which cannot lawfully be limited, our total aggregate liability to a Business Customer arising from or in connection with a particular order will, to the extent permitted by law, not exceed the total amount paid or payable to us for the goods giving rise to the claim.

Any limitation or exclusion in these Terms applies only to the extent that it is lawful and reasonable in the circumstances.

18. Force Majeure and Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where caused by events outside our reasonable control.

Such events may include severe weather, natural disasters, fire, flood, war, civil disturbance, industrial disputes, transport disruption, carrier disruption, import or customs delays, government action, epidemics, utility failures, major telecommunications failures or failures affecting suppliers.

This provision does not affect statutory consumer rights which cannot lawfully be excluded.

19. Promotions and Discount Codes

Promotions, discount codes, offers and competitions may be subject to additional terms.

Unless expressly stated otherwise, promotional codes:

• cannot be exchanged for cash;
• may be subject to minimum spend, product or customer restrictions;
• may expire;
• may not be combined with other offers; and
• may be withdrawn where used fraudulently, improperly or contrary to the applicable promotion terms.

If specific promotional terms conflict with these general Terms, the specific promotional terms will apply to that promotion.

20. Errors and Inaccuracies

We may correct genuine typographical, technical or administrative errors relating to products, availability, pricing, promotions, delivery charges or other information.

Where an error affects an order you have already submitted, we may contact you to explain the issue and, where appropriate, give you the option of proceeding on the corrected basis or receiving a refund.

21. Intellectual Property

Unless otherwise stated, the content of our website, including our branding, logos, product photography, graphics, videos, text, page layouts and other original materials, is owned by or licensed to AMZ Cambridge Limited and is protected by applicable intellectual property laws.

You may use our website for normal personal or business purchasing purposes.

You must not, without our prior written permission, reproduce, republish, distribute, commercially exploit or create derivative works from substantial parts of our original website content except where permitted by law.

TYGA and associated branding, names, logos and designs may be trademarks or other protected intellectual property of AMZ Cambridge Limited.

Shopify's names and marks belong to Shopify or its licensors.

22. Reviews, Feedback and User Content

If you submit a review, photograph, suggestion, comment or other content to us ("User Content"), you confirm that you have the right to submit that content and that it does not infringe another person's rights or contain unlawful, misleading, defamatory, abusive or malicious material.

Where you voluntarily submit User Content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that content for purposes connected with operating, promoting and improving our business and Services.

We may moderate or remove User Content where we reasonably consider it unlawful, fraudulent, misleading, inappropriate or in breach of these Terms.

23. Prohibited Uses

You must not use our website or Services:

• for unlawful or fraudulent purposes;
• to infringe our rights or the rights of another person;
• to transmit malware, malicious code or harmful material;
• to interfere with the security or proper operation of the website;
• to obtain unauthorised access to systems, accounts or data;
• to harvest personal information unlawfully;
• to impersonate another person;
• to place fraudulent or abusive orders; or
• to otherwise misuse the Services.

24. Automated Access and Scraping

You must not use robots, spiders, scrapers, automated agents, artificial intelligence agents, data extraction systems or similar automated tools to access, copy or extract substantial content or data from our Services where doing so breaches applicable law, circumvents technical restrictions, imposes an unreasonable burden on our systems or is otherwise unauthorised.

We may apply reasonable technical measures to protect our website, systems, data and intellectual property from abusive or unauthorised automated access.

25. Third-Party Services and Links

Our website may contain links to or functionality supplied by third-party providers.

We are not responsible for third-party websites, content or services that are outside our control.

If you choose to use a third-party service, its own terms and privacy policies may apply.

26. Optional Tools

We may provide access to third-party tools, services or integrations.

Unless expressly stated otherwise, these are provided by the relevant third party and may be subject to that provider's own terms.

We are not responsible for third-party services to the extent that responsibility properly lies with the relevant third-party provider.

27. Relationship with Shopify

TYGA Store is powered by Shopify, which enables us to provide the ecommerce Services to you.

However, purchases made from TYGA Store are transactions between you and AMZ Cambridge Limited trading as TYGA Store.

Shopify is not the seller of the products purchased from us and is not responsible for fulfilling your order, providing the products, handling product warranties or resolving contractual disputes between you and TYGA Store, except to the extent that Shopify independently provides a particular service to you.

28. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

Because our store is powered by Shopify, Shopify also processes certain personal information in connection with your use of the Services. Further information is available in the Shopify Consumer Privacy Policy.

29. Website Availability

We aim to keep our website and Services available and functioning properly, but we do not guarantee that the website will always be uninterrupted or error-free.

We may temporarily suspend or restrict access for maintenance, updates, security, technical issues or other operational reasons.

30. Information on Our Website

General information, guides, articles and other informational content on our website are provided for general informational purposes and should not be treated as professional, medical, legal or other specialist advice.

You should obtain appropriate professional advice where your circumstances require it.

31. Consumer Liability

Nothing in these Terms excludes or limits our liability to Consumers where doing so would be unlawful.

We do not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any statutory consumer liability which cannot legally be excluded.

We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

If you are a Consumer, we are not responsible for business losses arising from your use of products primarily for commercial or business purposes.

32. Indemnity for Business Customers

If you are a Business Customer, you will be responsible for losses, claims, liabilities and reasonable costs incurred by us as a direct result of your unlawful use of the Services, infringement of a third party's rights, or material breach of these Terms, subject to applicable law.

33. Suspension or Termination

We may suspend or terminate access to customer accounts or parts of our Services where reasonably necessary because of fraud, abuse, unlawful activity, security concerns or material breach of these Terms.

Termination of website access does not affect rights, obligations or liabilities arising from orders or transactions entered into before termination.

34. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, without affecting the remaining provisions.

35. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

36. Assignment

You may not transfer your rights or obligations under these Terms without our written consent where our consent is legally required.

We may transfer our rights or obligations to another organisation as part of a sale, restructuring, transfer of business or similar arrangement, provided that this does not reduce any statutory rights you have as a Consumer.

37. Governing Law and Jurisdiction

These Terms and contracts between you and us are governed by the laws of England and Wales.

If you are a Consumer resident in another part of the United Kingdom, you may also benefit from mandatory protections available under the law applicable where you live.

If you are a Consumer, proceedings may be brought in the courts that have jurisdiction under applicable consumer law.

If you are a Business Customer, the courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or a contract between you and us, unless we expressly agree otherwise in writing.

38. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, technology, policies or applicable law.

The version applicable to an order will normally be the version in force when that order was placed, unless a change is required by law or agreed between us.

The current version of these Terms will be published on this website with the applicable "Last updated" date.

39. Contact Information

If you have any questions about these Terms, please contact us:

AMZ Cambridge Limited trading as TYGA Store
Unit S12 The Saxon Building
London Road
Pampisford
Cambridge
CB22 3FJ
United Kingdom

Email: info@tygastore.co.uk
Telephone: +44 1223 904085
Company number: 12357467
Registered in England and Wales
VAT number: GB344732010